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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Seyed Naina

March 20, 2025

5  out of  5
rating by Seyed Naina
"Great Job Eric for helping me out in combining my Home and Auto. Appreciate it."
We responded:
"We appreciate your support, Seyed! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away! "
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Kevin Taylor

March 19, 2025

5  out of  5
rating by Kevin Taylor
"Prompt and responsive."
We responded:
"Thank you, Kevin! Your support means the world to us. We're thrilled to have been able to help, and we'll always be here for you whenever you need us!"
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Steve M Murray

March 18, 2025

5  out of  5
rating by Steve M Murray
"Judy was helpful in determining appropriate auto coverage levels. She is always prepared, courteous and professional."
We responded:
"Steve, while insurance may not always be thrilling, we're thrilled to have made your experience a positive one! Thank you for placing your trust in us!"
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Melissa Swanson

March 10, 2025

5  out of  5
rating by Melissa Swanson
"Judy Summers in Aspen’s office is always a huge help. She follows up and consistently provides great service!"
We responded:
"Melissa, we take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you! "
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Heather

March 5, 2025

5  out of  5
rating by Heather
"I just made the switch to State Farm and I’m very happy I did! I’d been scouring the internet for a better rate on my auto insurance plan and found the very lowest rate and policy options on the State Farm website. I wasn’t expecting to have the personalized service and support that I received from Erik Thompson at the local branch and that really made me realize that I was making a great decision! Erik reached out to me right away and got me covered immediately. He was very personable, attentive, professional and efficient in helping me with my insurance needs. He has a caring and respectful positive attitude and has been very helpful and responsive to all my questions and concerns. That really stood out to me in such a positive way and made a big difference in my experience. He has set the example of how he represents and manages his business and how he cares and prioritizes his relationships with his clients!"
We responded:
"Heather, thank you so much for your kind words! We’re truly delighted to hear about your positive experience with Erik Thompson. It means a lot to us that you felt supported during your insurance journey. Your trust in us is invaluable, and we’re here for you every step of the way."
Profile photo of Big guy doing little guy things By jcarter

Big guy doing little guy things By jcarter

February 25, 2025

5  out of  5
rating by Big guy doing little guy things By jcarter
"Great team great service ! Would recommend highly to anyone looking for a local team"
We responded:
"We appreciate your support, Jcarter! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away! "
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david muscato

February 19, 2025

5  out of  5
rating by david muscato
"Aspen Kralich Bee Cave State Farm ...Great experience with agent Isabel Morales professional, helpful, knowledgeable, expeditious. Thank you for great service."
We responded:
"The ASK Team is thrilled to help you with your auto insurance, thank you David!!"
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Salas1982

February 18, 2025

5  out of  5
rating by Salas1982
"This has been an amazing experience working with this State Farm office. Always professional and friendly. Their willingness to help is unmatched"
We responded:
"Thank you, Salas1982, for your great feedback! We're happy to hear you had a good experience with our team. Our goal is to provide friendly and professional service, and we're glad you noticed. We appreciate your support and look forward to helping you again in the future."
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Daniel Huang

January 30, 2025

1  out of  5
rating by Daniel Huang
"We have our homeowners, auto, and motorcycle insurance through State Farm. Aspen and her people are nice enough to deal with, but State Farm’s homeowners insurance is abysmal at best. They aren’t making enough money, so they deny absolutely everything they possibly can. Our property touches 8 neighbors (counting the 2 across the street), and when 7 of those neighbors get their roofs replaced by their insurance company, and yours says there’s not enough damage to replace, it’s easy to figure out who’s getting hosed by their insurance company. Also having a third party inspector confirm that the roof needs replacing makes no difference to them. I’d highly recommend finding homeowners insurance elsewhere."
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joyce mcdougall

November 14, 2024

5  out of  5
rating by joyce mcdougall
"I have been an insured with this agency for the last 7 years. I always get exceptional help with changes and reviewing coverages whenever I call this office."
We responded:
"Thank you, Joyce, for your kind words and loyalty over the past 7 years. We're delighted to hear that you've consistently received exceptional service."
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Sheila Domantay

November 4, 2024

5  out of  5
rating by Sheila Domantay
"Fast and friendly ,explained everything perfectly"
We responded:
"Thank you, Sheila, for your kind words! We're thrilled to hear that you found our service fast and friendly, and that everything was explained perfectly."
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Demetrius Smith

October 30, 2024

1  out of  5
rating by Demetrius Smith
"I feel scam. I was out right lied to. Matthew shouldn’t be in his position. Was told there was no one else to talk to."
We responded:
"Thank you! We're thrilled to hear that Mary Lee provided excellent service, great coverage options and affordable rates."
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Jennifer Berczik

October 29, 2024

5  out of  5
rating by Jennifer Berczik
"I had the pleasure of working with Judy from this office! Excellent customer service! Correspondence is very detailed and she was always available. It was like getting a phone call from a friend. It is a joy to know you Judy!"
We responded:
"Thank you, Jennifer, for your kind words! We're thrilled to hear about your positive experience with Judy. Providing excellent customer service is our top priority, and it's wonderful to know she made you feel like a friend. We appreciate your feedback!"
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Web Elliott

October 28, 2024

5  out of  5
rating by Web Elliott
"Judy, Aspen and the State Farm team team have provided insurance services to me and my family for a long time. They are always responsive and willing to help whenever I have a need. Whether it's insuring something new or modifying an existing policy, I'm always grateful that they are available and get the job done quickly and well."
We responded:
"Thank you, Web, for your kind words and continued trust in our team. We're delighted to hear that Judy and the rest of our team have been able to meet your insurance needs efficiently. We appreciate your loyalty and look forward to serving you further."
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Sue erickson

October 28, 2024

5  out of  5
rating by Sue erickson
"I lived in Austin for 35 years and Dick Clay was my State Farm agent. When I returned 10 years later, I bought a home in Wimberley. Of course Dick had retired but Aspen Kralich really fills his shoes. We met for the first time recently and I felt like I had known her for years. She was very thorough going over my current coverage and had very good ideas about some additional coverage that I might consider. No hard sell - just explained the benefits. She was very generous with her time and has responded to all questions that I had after our meeting. I have always been a State Farm customer as they have always come through for me in a timely manner. I feel very good about my new State Farm agent, Aspen, and know that she will take excellent care of me and any and all of my insurance related needs."
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Jonah Goodwin

October 22, 2024

5  out of  5
rating by Jonah Goodwin
"Went into the office after doing some work with the building, my insurance had just expired and Hannah helped me out in a couple of minutes. Everyone was super awesome! Thank you all for helping me out. Thank you to Lawson for helping me set up drive safe and save."
We responded:
"Thank you, Jonah! We're thrilled to hear Hannah and Lawson provided excellent service and promptly assisted with your insurance needs. Your kind words mean a lot to our team. We're here whenever you need us!"
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Gavin Collins

October 14, 2024

5  out of  5
rating by Gavin Collins
"Isabel was super helpful! Helped me get all the information I needed to know. Was a pleasure to work with."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Isabel was able to assist you effectively. Your satisfaction is our priority, and we appreciate your kind words."
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Ruben

August 19, 2024

5  out of  5
rating by Ruben
"The team was so helpful. I moved to ATX from PHX and they made switching everything over for my renters and auto insurance so simple + double checked in on me a week later to make sure I got settled well."
We responded:
"Thank you, Ruben! We're thrilled to hear that our team could make your transition to Austin smooth and hassle-free. We appreciate your trust in us for your renters and auto insurance needs. Welcome to Texas!"
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Ayo Adeniji

August 9, 2024

5  out of  5
rating by Ayo Adeniji
"Big ups to Isabel Morales. Very Very Helpful"
We responded:
"Thank you, Ayo, for your kind words! We're delighted to hear that Isabel was very helpful to you. We appreciate your feedback and your trust in our team."
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Cristi Jakubik

June 24, 2024

5  out of  5
rating by Cristi Jakubik
"Shout out to Erik Thompson for a great onboarding experience. I recently needed to change over multiple complex policies from a different carrier to State Farm. Erik and I spent some quality time together on a couple of phone calls :) He is extremely knowledgeable, efficient and personable. Thank you!"
We responded:
"Thank you for sharing your positive experience with Erik! We are delighted to hear that he provided you with knowledgeable and efficient service. We appreciate your trust in our agency."
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Brad Jr

May 24, 2024

5  out of  5
rating by Brad Jr
"Man let me tell y'all about Miss JUDY SUMMERS, anytime I have a request or something answered, SHE'S ALWAYS there 100% comes through every time. I tell everyone to try State Farm because Miss Judy handles everything 💪🏽💪🏽💪🏽💪🏽"
We responded:
"Thank you for sharing your positive experience with our team! We are thrilled to hear that she consistently provides excellent service. We appreciate your recommendation to others."
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Shirley Vincent

May 14, 2024

5  out of  5
rating by Shirley Vincent
"Great customer service!"
We responded:
"Thank you for your kind words, Shirley! We strive to provide excellent customer service at our agency. Your feedback is greatly appreciated."
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Tom Gleitsmann

May 14, 2024

5  out of  5
rating by Tom Gleitsmann
"I have had Aspen as my State Farm agent for both auto and renters insurance for years now. Always prompt to respond, is very personable over the phone and email and reminds me that I am more than just a number in the greater State Farm system."
We responded:
"Thank you for your kind words, Tom! We strive to provide personalized auto and renters insurance to all our clients. We appreciate your loyalty and look forward to continuing to meet your insurance needs."
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Larry Nguyen

May 9, 2024

5  out of  5
rating by Larry Nguyen
"Great communication and great service as expected!!!"
We responded:
"Thank you for your kind words, Larry! We strive to provide excellent communication and service to all our clients. We appreciate your feedback and look forward to assisting you in the future."
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Daniel Acosta

April 30, 2024

5  out of  5
rating by Daniel Acosta
"Great customer service I recommend working with Markel, He was able to get me a great quote for insurance and on top of that very quick at resolving any following questions I had."
We responded:
"Thank you for recommending Markel! We're thrilled to hear about your positive experience with our customer service and quick resolution of your questions. We appreciate your feedback and look forward to assisting you further."