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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cristi Jakubik

June 24, 2024

5  out of  5 rating by Cristi Jakubik
"Shout out to Erik Thompson for a great onboarding experience. I recently needed to change over multiple complex policies from a different carrier to State Farm. Erik and I spent some quality time together on a couple of phone calls :) He is extremely knowledgeable, efficient and personable. Thank you!"
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Bradford Amison

May 24, 2024

5  out of  5 rating by Bradford Amison
"Man let me tell y'all about Miss JUDY SUMMERS, anytime I have a request or something answered, SHE'S ALWAYS there 100% comes through every time. I tell everyone to try State Farm because Miss Judy handles everything 💪🏽💪🏽💪🏽💪🏽"
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Shirley Vincent

May 14, 2024

5  out of  5 rating by Shirley Vincent
"Great customer service!"
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Tom Gleitsmann

May 14, 2024

5  out of  5 rating by Tom Gleitsmann
"I have had Aspen as my State Farm agent for both auto and renters insurance for years now. Always prompt to respond, is very personable over the phone and email and reminds me that I am more than just a number in the greater State Farm system."
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Larry Nguyen

May 9, 2024

5  out of  5 rating by Larry Nguyen
"Great communication and great service as expected!!!"
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Daniel Acosta

April 30, 2024

5  out of  5 rating by Daniel Acosta
"Great customer service I recommend working with Markel, He was able to get me a great quote for insurance and on top of that very quick at resolving any following questions I had."
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Jacob B

March 31, 2024

5  out of  5 rating by Jacob B
"Markel was extremely helpful and knowledgeable through my quote process. He was quick to respond, answered all questions I had and made everything very easy. Would highly recommend working with him!"
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Mauricio Agueros

March 8, 2024

5  out of  5 rating by Mauricio Agueros
"The customer service I receive here is always top notch. I received a call from Markel Gardenhire for a wellness check on my account. He explained all the ways that I could help save on my premiums and was extremely professional. He was very transparent on the best strategies to save and low pressure. I will continue to refer friends and family here as I know they will be taken care of."
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Rick O

March 6, 2024

5  out of  5 rating by Rick O
"Thank you for helping take care of my Family. Aspen and her team care about my family’s needs and are very responsive, while finding ways to save some money and increase coverage and savings. I recommend all individuals and families choose Aspen Kralich’s team for their insurance and financial needs. All the best!"
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Dan Ash

February 20, 2024

5  out of  5 rating by Dan Ash
"Great experience, thanks Marili & the Aspen Schara Kralich team!"
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Alondra Silva

February 16, 2024

5  out of  5 rating by Alondra Silva
"Marili was extremely helpful and answered all of my questions about life insurance! Would recommend!"
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Demetrius Smith

February 16, 2024

5  out of  5 rating by Demetrius Smith
"Mary Lee was pleasant as hell. Definitely the cheapest insurance I found here in Texas and most definitely the easiest. Mary Lee was an angel. Thank you"
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Tia Griffin

February 15, 2024

5  out of  5 rating by Tia Griffin
"Marili was awesome! She made sure I had everything I needed and ever corrected a problem that was my mistake! Highly recommend!"
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Angela Maley

February 15, 2024

5  out of  5 rating by Angela Maley
"This office has an incredible team! Working with Mike was a pleasure, he answered all of my questions and made the process flow easily. Excellent customer service!"
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Liz P

February 15, 2024

5  out of  5 rating by Liz P
"I’ve been with State Farm for many years, but recently had some questions about my life insurance. I spoke with Matthew, who was extremely professional and helpful. He was super friendly, and you can tell he really knows a lot about insurance! Very impressed!"
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Rory H

February 15, 2024

2  out of  5 rating by Rory H
"I was a customer from October 30, 2023 up until a few weeks ago. I had multiple issues with billing despite never having a claim or driving ticket, including the agent originally signing me up for a life insurance policy without ever using the words “life insurance” when I only wanted car insurance. After canceling that, the next month I received an incorrect bill. Finally, they removed a discount without telling me, leading to my rate almost doubling, and I canceled once I saw that. I have no doubt they will respond to my review and say they technically did nothing wrong, and that may be, but the whole experience was shady. In 2024 there’s no reason State Farm can’t allow me to purchase insurance solely online like every other major insurance provider. I personally would not trust this particular agent for anything. My parents had State Farm for 30 years and never had an issue, but they had a better agent than the one at this location. I’m only 23, all they had to do was treat me well and I’d use them for the next 45 years, but they resorted to being deceitful. Watch out! My other complaint is that whenever I emailed the representative, he only replied to my questions when I cc’ed Aspen Kralich on the email. Just very poor customer service. But very friendly people."
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kaden safranski

February 1, 2024

5  out of  5 rating by kaden safranski
"Judy is the most helpful, kind, and fun person I have ever spoken to on the phone. Absolutely great! I pray I get her every time I call."
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Homer Luther

January 4, 2024

5  out of  5 rating by Homer Luther
"Judy Summers is fabulous, as is the entire team. But I have to say that Judy is always my go-to person and I always appreciate her deep interest in my needs or questions and her continued willingness to research the technicalities of a claim. Today she researched an auto policy and helped me get coverage over an issue that claims was attempting to not cover. She is extremely professional and always goes the extra mile. Aspen's entire team is excellent--they have saved me on several different occasions--and I am so grateful for their continued help on all matters."
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Dannessa Thompson

December 21, 2023

5  out of  5 rating by Dannessa Thompson
"Marili was a pleasure to work with and got me signed up for new coverage in under 10 minutes. Highly recommend!!"
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Stephanie Griffith

December 15, 2023

5  out of  5 rating by Stephanie Griffith
"State Farm had the best prices for me after shopping around many insurance companies. They are kind, professional and let me know how to save even more money!!! I’m a very happy new customer of State Farm! ⭐️⭐️⭐️⭐️⭐️"
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Gail Shough

December 15, 2023

4  out of  5 rating by Gail Shough
"Mike was really helpful on things I needed done an pretty decent on gettin it fixed. Thank you"
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Oso Crea

December 7, 2023

5  out of  5 rating by Oso Crea
"Judy Summers is AMAZING and super helpful and patient. Any time I have a question Judy is there to help me. I can’t thank her enough."
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Daniel Lopez

November 17, 2023

5  out of  5 rating by Daniel Lopez
"Shawna helped me change my totaled vehicle insurance to my new car and also did it in a hot minute! Top of the line customer service and speedy action. 10/10 would recommend"
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Daniel Lopez

November 13, 2023

5  out of  5 rating by Daniel Lopez
"Great Service, Professional respectful, and efficient. Best interaction with a Customer Service Staff in some time."
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Juan Vasquez

November 8, 2023

5  out of  5 rating by Juan Vasquez
"I’ve worked with Judy summers and she has been so amazing. She was quick and informative when it came to switch my insurance over to State Farm. She is really good with calling people back and responding to email. Thank you Judy so much for your help."