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Customer Service Representative - State Farm Agent Team Member

Full Time in Round Rock, TX

Aspen Kralich is a third generation, award-winning State Farm Agent looking to grow our results driven team. Our mission is to help people manage the risks of everyday life and recover from the unexpected.
As a Customer Service Representative on our team, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Requirements We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
  • Must be able to obtain both Property & Casualty and Life & Health Licenses
  • Excellent Communication Skills – Written, Verbal, and Auditory
  • Self-Motivated
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Responsibilities We encourage each team member to bring their authentic skills and insights to work each day helping our customers.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
What do we offer? We offer a variety of benefits to support our team, including
Simple IRA
Health Benefits
Salary & Commission/Bonus
Valuable Work Experience
Growth Potential & Opportunity for Advancement within my Agency
Hours Monday-Friday 9:00 AM – 5:30 PM
Offices in Round Rock, TX
Compensation $40,000-$46,000 Per Year Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
If you're ready to take the next step in starting your new career, Apply today! Someone from our team will contact you to discuss next steps.
Compensation $40,000.00 - $46,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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