Customer Service Representative - State Farm Agent Team Member

Full Time in Austin, TX

Responsive recruiter

Are you looking to make a positive impact in other people’s lives? Seek no further!

Aspen Kralich is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

As a Customer Service Representative on our team, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Requirements We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Must be able to obtain both Property & Casualty and Life & Health Licenses
Excellent Communication Skills – Written, Verbal, and Auditory
Self-Motivated
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Responsibilities We encourage each team member to bring their authentic skills and insights to work each day helping our customers.

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

What do we offer? We offer a variety of benefits to support our team, including

Simple IRA

Health Benefits

Salary & Commission/Bonus

Valuable Work Experience

Growth Potential & Opportunity for Advancement within my Agency

Hours Monday-Friday 9:00 AM – 5:30 PM

Offices in Austin, TX

Compensation $40,000-$46,000 Per Year Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate YOUR skills By joining the team at Aspen Kralich’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life. Aspen Kralich’s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.

A message from Aspen Kralich Texas A & M University, B.A., class of 2001, whoop! 17 years with State Farm & I am the 3rd generation State Farm Agent in my Family ready to serve you! Welcome out of state transfers to Austin & Westlake. I'm a local Austinite & a Central Austin, TX resident. I'm in your community, our office is in Rollingwood & we offer Life, Home, Car, Condo, Renters, Business, and Boat Insurance for We offer Renters Insurance to UT & St Edward's students Call us today for a FREE insurance quote! We provide insurance for drones, tablets & computers. We provide Auto Insurance & Homeowners Insurance. We offer Condo Insurance for downtown Austin, TX. Free Texas Notary Public Services are available.

Surrounding cities Buda,Jollyville, Pflugerville

Compensation $40,000.00 - $46,000.00 per year

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.
Gain confidence and grow your dream career.
Earn benefits and rewards that are second to none